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Common customer complaints

This blog comprises a number of typical customer complaints that we deal with on a regular basis. Along with these complaints, we include our responses for easy reference and insight into common insurance valuation matters.

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How the lack of an insurance valuation leads to averaging

“A body corporate must obtain a replacement valuation of all buildings and improvements that it must insure at least every three years and present such replacement valuation to the annual general meeting.” Who will enforce this rule and ensure that the body corporate has sufficient cover?

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